Transaction Associate – OTC

Full Job Description

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Key Purpose:

Reporting to the Transactions Manager the primary responsibility of the Transactions Associate – OTC is to support the transactional delivery of OTC, in particular for Account Receivables and Cash Collection activities.

Responsibility is to follow the flow of work, observing all key business controls to ensure all work completed under the remit is ‘right first time’ and adheres to the Group Policies.

Performance Delivery:

Allocate Customer payments
Review and manage customers aged debt
Chase customers for outstanding debt
Perform credit checks via credit reference agencies
Manage credit blocked orders
Prepare documentation for monthly controls and audit requirements
Ensure all SLA’s and KPI’s are met
Follow SSC OTC processes efficiently and effectively in line with the Group Credit Policy
Manage incoming requests through workflow and schedules activities appropriately
Strive to achieve best practice performance levels as per benchmarks agreed with the Transactions Manager and Head of Transactions
Champion customer service in the Transactions process area
Meet customer needs – Understand the importance of identifying and meeting the needs of external and internal customers, making sure issues are escalated timely and according to the Transactions Escalation Matrix
Operate effective process management, ensuring bottlenecks are addressed and work appropriately balanced (e.g through effective LEAN techniques)
Operate key business controls so that all work completed under remit is “right first time”
Seek to improve current processes
Maintain procedures for the on-boarding of any changes or new processes.

Key Result Areas:

1- Company overdue rate Vs Target

2- Sales risk kept to minimum

3- Customer service level – Blocked orders to be kept to a minimum

4- “Right first time” Transactions principle

5- Cash allocation accuracy and Auditing

Relevant and Quantifiable Measures:

Customers receipts posted and allocated daily

Customer’s payments chased and customers accounts updated with latest status twice a month

Overdue debt target achieved as per entity target

Customers deductions reconciled against customers disputes file and appropriately coded

Behavioral Competencies / Personal Characteristics:

Demonstrate McBride Values:

Teamwork
Builds relationships,
Collaborative Team working

Aspire to be the best
Self-confidence
Self-management
Customer service
Technical expertise and Professionalism

Always committed
Flexibility and adaptability
Emotional resilience
Resource management

Accountability Giving and Taking
Initiatives and taking ownership
Decision-making and judgment

Technical Competencies & Qualifications:

Previous SSC/OTC experience required, especially in Credit control and Accounts receivables
Prior SAP experience
Fluent in English plus one or more McBride-relevant European languages are essential/desired: Italian and Spanish/French

This job description describes the key areas of the post but is not exhaustive. The job description is subject to review and amendments in line with the needs of the business.

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