Customer Service Jobs in Poland


Customer Service Representative

Full job description

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?
Then we’d like to meet you and bet you’d like to meet us.
Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland Ingredients Poland Sp. z o. o. business at our Warsaw, Poland site. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to Customer Service Supervisor. This role is designed as hybrid.
The responsibilities of the position include, but are not limited to, the following:
  • Process incoming customer requests and orders and/or export shipments;
  • Coordination of processes related to export of products to regions outside Europe;
  • Preparation, control and distribution of export documents to counterparts (carrier, recipient, supplier) in accordance with internal regulations and procedures;
  • Control of the orders against the customer and purchase order agreements;
  • Respond to customer product inquiries and satisfaction issues;
  • Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods;
  • Create and monitor outbound activities to complete the order;
  • Invoice timely and accurately;
  • Handle complaints and return shipments;
  • Interface with and support the external and internal customers;
  • Maintain, update and file customer files, records and internal documents;
  • Monitor credit situation of the customer and liaise with credit department and sales representatives (PM)
In order to be qualified for this role, you must possess the following:
  • At least one year of experience in customer service or related;
  • export knowledge;
  • Customer and service oriented attitude;
  • Excellent communication skills;
  • Language skills: English and Spanish written and spoken;
  • Experienced in using Microsoft Windows applications and ERP Systems preferably SAP;
  • Must be able to work in a fast-paced environment with complex business scenarios;
  • Must be detail oriented and have strong problem-solving skills;
  • High level of attention to detail;
  • Must possess solid compliance and process management skills.
The following skill sets are preferred by the business unit:
  • commercial insight;
  • Affinity with administrative activities;
  • Team player, multitasking ability;

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