Computer Science Jobs in Srilanka

RTI International

IT Officer

About the job

Overview

The Information Technology (IT) Officer is responsible for ensuring that the USAID-funded Sri Lanka/Maldives Ocean Plastic Reduction Activity (OPRA) project offices are equipped with appropriate technology for successful project implementation.

The IT Officer is responsible for the management of the IT needs of USAID OPRA including systems installation, maintenance support and technical consultations to end-user, and provision of day-to-day IT support to staff. He/ she is responsible for ensuring the standard set by the RTI GTS Home Office are followed and that the most efficient and effective IT solutions are applied.

Specifically, the responsibilities of the IT Officer include maintaining the LANs (Local Area Network) and WANs (Wide Area Network) of Sri Lanka/Maldives OPRA office(s). He/ she must also ensure regular and proper back-ups are done, antivirus and disaster recovery procedure are implemented, and end-users have access to the network for shared files, wireless access, printers, and emails.

The IT Officer will be based and coordinate and report to OPRA Operations Director for daily operations, and matrixed to GTS Asia Regional Manager for compliance with RTI IT guidelines, regulations, and technical matters.

Responsibilities

  • To provide IT-related infrastructure and system support to Sri Lanka/Maldives OPRA, including internet access, network devices, Cloud access, printers, backup systems and other IT-related support tasks.
  • To maintain network infrastructure at Sri Lanka/Maldives OPRA, including:
  • To ensure network and cloud access are maintained including the Cisco Meraki access
  • To maintain and monitor the internet traffic at the offices in coordination with Building management and ISP
  • To maintain spare parts and carry out hardware repairs and restoration
  • To provide support in matters related to PC software and its peripherals (Win10 Pro. Win 11 Pro, Mac OSX, MS Office 365 package, SharePoint, McAfee/Trellix Suite, McAfee/Trellix FDE, QuickBooks in the cloud, Adobe products, etc.) on Sri Lanka/Maldives OPRA including:
  • To ensure Windows, Mac OSX and other software are maintained and that patches are promptly applied on all computers
  • To ensure the McAfee anti-virus software is installed; and both, the engine and signature files, are kept up to date
  • To ensure data is backed up and maintained in accordance with RTI GTS policies and procedures
  • To ensure that only licensed software is installed on each end-user’s computer. Every new installation must be reported to GTS Asia Regional Office.
  • To provide user support on hardware-, networking- and software-related issues
  • To install and manage the configuring and troubleshooting of laptops/ desktops/ virtual desktop/printers/ scanners and other IT related equipment on Sri Lanka/Maldives OPRA
  • To serve as the first port-of-call for the maintaining of network infrastructure including ISP, router, Wireless Access points and ethernet switches for Sri Lanka/Maldives OPRA
  • To maintain the IT inventory management and conduct physical checks on a regular basis
  • To review and advise IT procurement to ensure equipment compliance with RTI standards
  • To perform other IT related duties as required
  • To support the integration of appropriate technologies (such as mobile phones, tablets, GIS, etc.) into Sri Lanka/Maldives OPRA activities and maintenance of project website (as needed)
  • To assist risk acceptance submission in case of non-compliance with RTI standards

Qualifications

Minimum Required Education & Experience

  • Bachelor’s degree in Computer Science or related field.
  • Minimum of 3 years of experience supporting and troubleshooting a wide range of IT Infrastructure systems (Windows PCs, servers, printers, scanners, backup devices and networks or similar work environment in Sri Lanka)

Skills & Abilities

  • An understanding of and commitment to RTI’s mission and values
  • Having skills and knowledge in developing and maintenance of website and database system
  • Demonstrate experience in troubleshooting network issues
  • Strong interpersonal skills and ability to work as part of a team.
  • Must possess excellent oral and written communication skills and fluency in English and Sinhala/Thamil.
  • A customer service-oriented individual
  • Strong interpersonal skills and ability to work as part of a team
  • Ability to work well under pressure
  • Demonstrate ability to work independently and proactively
  • Demonstrate commitment to a high level of professional behavior
  • Operating computers, printers, and other IT equipment
  • Promptly responding to IT issues in project offices

EEO & Pay Equity Statements

As a global employer of choice, RTI is committed to equity, diversity, inclusion and belonging in the workplace and the communities and markets where we serve our mission. We value diversity of thought, culture, background and perspective and welcome applicants without regard to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, creed, citizenship status, disability, protected veteran status, or any other classification protected by applicable discrimination laws or RTI policy.

We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here.

RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach and one that integrates expertise across the social and laboratory sciences, engineering, and international development.

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