12th Pass Jobs Kolkata

Nationwide Appliance Repairs

Customer Support Executive

Full Job Description

  • Early Morning Shift – Australian Shift.
  • Excellent interpersonal and written and oral communication skills.
  • Proficiency in spoken and written English
  • Experience in Telecalling/ Customer service
  • Responding to customer queries, complaints, and requests via phone or email.
  • Assisting customers with product setup and resolving any technical issues they might experience.
  • Informing customers about specialized product functionalities and features.
  • Computer skills.
  • Knowledge of CRM systems.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Following up with customers to ensure that reported technical difficulties have been resolved.
  • Analyzing customer feedback and advising management on areas of improvement.
  • Strong multitasking and organizational skills.
  • Ability to work under pressure.
  • Ability to lead a team.

Job Types: Full-time, Regular / Permanent

Salary: ₹240,000.00 – ₹360,000.00 per year

Benefits:

  • Paid sick time
  • Paid time off

Schedule:

  • Fixed shift
  • Monday to Friday
  • Morning shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Kolkata, West Bengal, Kolkata – 700046, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

To apply for this job please visit in.indeed.com.