Nationwide Appliance Repairs
Customer Support Executive
Full Job Description
- Early Morning Shift – Australian Shift.
- Excellent interpersonal and written and oral communication skills.
- Proficiency in spoken and written English
- Experience in Telecalling/ Customer service
- Responding to customer queries, complaints, and requests via phone or email.
- Assisting customers with product setup and resolving any technical issues they might experience.
- Informing customers about specialized product functionalities and features.
- Computer skills.
- Knowledge of CRM systems.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Analyzing customer feedback and advising management on areas of improvement.
- Strong multitasking and organizational skills.
- Ability to work under pressure.
- Ability to lead a team.
Job Types: Full-time, Regular / Permanent
Salary: ₹240,000.00 – ₹360,000.00 per year
- Paid sick time
- Paid time off
- Fixed shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Kolkata, West Bengal, Kolkata – 700046, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
To apply for this job please visit in.indeed.com.